Shipping Fresh Flowers are shipped by FedEx priority overnight. We suggest you schedule the delivery of your flowers 2-3 days before your event. Delivery days are Tuesday – Friday. Request for Saturday delivery have a $15 per box fee. No deliveries on Mondays or Sundays.Deliveries to a business address should arrive by 10:30 AM and residential deliveries by 5:00 PM. On most residential deliveries, your flowers will arrive by 11: 00 AM.Please contact FedEx at 1-800 GO FEDEX regarding the expected delivery time for your shipping zip code.No delivery is possible on holidays or the day after a holiday. Example no delivery is possible on the July 4Th or July 5Th, December 25st or December 26Th, January 1st or January 2nd. This applies to all major and federal holidays.The day before your fresh flower order ships, you will receive a tracking number by email to assist you in tracking your shipment at www.FedEx.comTo ensure our fresh flower quality guarantee, you or someone must sign for the shipment upon delivery. Please ensure you or someone is available to receive the shipment. No signature on the delivery receipt voids any flowers quality guarantee as we are not responsible for perishable flowers left outside your door. In the event, you miss your delivery; call FedEx with your tracking number to reschedule delivery.J R Roses is not responsible for any carrier delays due to weather or any other reason, including the buyer entering incorrect or incomplete delivery address. FedEx has a fee of $20 for updating the shipping address or redirecting the shipment to a different address. Should a address correction be needed after shipment is in the carrier's hands, the $20 fee will be billed to the buyer. To avoid this, please ensure you write all your order information correct and review it before submitting it.Please ensure to include a good contact number with your order in case FedEx or us have to contact you.J R Roses is not responsible for shipments left outside your door, stolen, damaged, or poor quality as a result of being left outside. Alaska or Hawaii shipments have a $45 per box FedEx shipping fee.Pricing on our website are for shipments to the USA, only. Please email us to inquire about shipping options and cost to the Caribbean Islands or Canada. Payments All major credit cards and Paypal accepted No COD ordersCredit card payments are process by the system upon customer submitting their on-line order. Refund & Guarantee We guarantee beautiful fresh flowers upon delivery. If you're not 100% satisfied, you must notify us on the same day of delivery for a claim number. We reserve the right to request part of or the entire product back at our expense in order to process a refund or replacement. No product should be discarded unless you have written approval by us. A signature is required upon delivery. No signature on the FedEx bill will avoid any guarantee. Refunds over $250 will be issued in the form of a store credit. We're not responsible for carrier delays, weather delays or acts beyond our control. We suggest customers to schedule the flowers to arrive 2-3 days before the event to all time to prep the flowers and allow time should a replacement be needed. We provide fresh flower care instructions on our website and in you order, we are not responsible for poor quality flowers due to customer's neglect, leaving the flowers in extreme temperatures, not cutting stems and placing flowers in water, not re cutting and changing the water to extent product life every 2-3 days. Cancellations Notice to cancel an order must be received by email referencing your order number 7 days before the delivery date for a full refund. A 15% nonrefundable fee of the invoice amount will apply to all orders canceled within 6 days of the scheduled delivery date. Substitution Should a substitution be necessary, we will contact you to offer you options of equal or higher value.You may request a refund if you don’t agree to a substitution. Unlike other on-line vendors, we will not send out flowers you didn’t order hoping you will like them. All efforts to contact you and work with you will be made by us. We don’t like to fall short of your expectations; however dealing with fresh flowers is dealing with Mother Nature and due to bad weather, low crop production or transportation delays, a substitution may be necessary. Pricing & Typographical Errors In the event that a product is listed at an incorrect price or quantity amount due to either a display error or typographical error, or an error in pricing information received from our suppliers, or an item that was priced incorrectly, J R ROSES has the right to refuse or cancel any orders placed for product listed or conveyed at the incorrect price or quantity amounts. J R ROSES has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, J R ROSES will issue a credit to your credit card account in the amount of your original charge. Monitor Settings Monitor setting may cause the flowers to look lighter or darker depending on each buyer’s video display. Buyer should allow and be aware of slight variations in the color shade. Expect Mother Nature to sometimes have some slight color variations within the same crop of flowers. Limitation of Liability Flowers are not to be use for consumption. Fresh flowers contain pollen and may cause allergies to some people. Some flowers have been dyed and may stain fabrics and clothing, wedding dresses etc. Rose petals maybe a slip and fall hazard when decoration smooth floors, use caution and decorate at your own risk. Roses have thorns and may prick fingers or tear fabrics. Avoid small children handling/ playing with roses. Buyer agrees, the sole and exclusive maximum liability to us arising from any product sold on our store shall be the price of the product ordered. In no event shall our company, directors, officers or employees be held liable for special, indirect, consequential or punitive damages related to product sold. Applicable LawBuyer agrees, any disputes with J R ROSES will be governed by the store policy and the laws of the State of Florida. Privacy No personal information is ever shared or sold to a third party. Your information is use to process your order.Our payment processing service is Authorize.net a well known and trusted credit card processing company using the latest security to safe guard your personal information. Purchasing from our store constitutes agreement to all store policies.